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Are you still using a text or phone call for Multifactor authentication (MFA)? 

05/10/2026
lady in a home setting sitting on sofa with laptop op lap and holding up a mobile phone

If you are still using a text or phone call as your MFA method, you need to change to the Microsoft Authenticator app as soon as possible.  

Microsoft is removing the use of a text or phone call as an authentication method and will soon start to prompt you when you sign in, to change to the Authenticator app.   

Rather than wait for Microsoft to prod you about this while you are signing in, make this change as soon as you can. 

Please follow this guidance to change over to the Authenticator app.  

If you experience any issues, please call IT Support on 01902 322000, there is someone to support you with this 24 hours a day. 

For more information about MFA, visit: wlv.ac.uk/MFA

For more information please contact the Corporate Communications Team.